Q. Where does the oil go?
A. Place oil in reservoir ONLY, cfr. image.
Q: How often do I need to clean the Warm Steam Vaporiser?
A: It is a good idea to clean the unit after each use. Clean and rinse a couple of times with water. If you don’t use it immediately, drain and dry with a cloth.
Q: How long can I expect the vaporiser to last before refilling?
A: The vaporiser lasts up to 14 hours.
Q: Do I need to use filtered water in the vaporiser?
A: No, it is not important to use filtered water with the vaporiser. Tap water is fine to use with the Warm Steam Vaporiser and will not cause any issues with the running and function of the unit.
Q: Why are the walls in the room damp when the vaporiser is running?
A: The vaporiser is designed to put moisture back into the environment it is operating in. It is recommended the room is well ventilated for the period of time the vaporiser is in operation. To prevent damp, do not direct the Steam Jet directly towards furniture, walls or floors.
Q: What is the difference between the Econ-o-mist and the Ventalair Max?
A: The Econ-o-mist is a reliable occasional use nebuliser and a good option if it is used by one person occasionally throughout the day. If you need a nebuliser more frequently or have more than one member of the family needing a nebuliser it is best to go for the Ventalair Max.
Q: Is there a travel nebuliser available?
A: Yes, Allersearch offers the Nomad NexGen Nebuliser with multiple power source options including a 240v power cord and a 12v DC cable for the car. Additionally, a 12v battery can be purchased separately.
Q: I have just replaced my bowl and I find the nebulising time has doubled. Why?
A: If it is the first time you are changing an accessory after purchasing the nebuliser then it is recommended you change all three accessories for the first change (mask, bowl and tubing). The main reason for this is each accessory is tested with its compatible part. If the unit is still taking a long time to nebulise then it is recommended you send the unit to a service centre for checking.
Q: My nebuliser is not working. What can I do?
A: The best thing to do is send the nebuliser to a service centre to check why the nebuliser is not working. The details of the service centre are in the instructions for use that came with the nebuliser. Alternatively, you can call Allersearch customer support line on 1300 430 611.
Q: Do I need to send in the warranty card to activate the warranty?
A: No, it is not necessary to send in the warranty card. However, hold onto your receipt as proof of purchase should you need to service the unit or register your warranty online here.
Q: When do I need to change the accessories of the Nebuliser?
A: It is recommended all three accessories (bowl, mask and tubing) are replaced every six months. The reason for this is to ensure maximum therapeutic effect. The accessories can be purchased at your local pharmacy.
Q: Why it is so important to use a spacer with an MDI?
A: A spacer is an add-on device that allows you to dispense the respiratory medication from the inhaler slower, turning it into a very fine mist instead of a high-pressure spray. This way the medication will reach deep into the lungs where it is most effective, instead of hitting the tongue or the back of the throat which can increase the likelihood of a sore throat or oral thrush.
Q: Why is it important for my child to use a spacer and mask with a MDI?
A: It is recommended by Asthma Australia to use a spacer and mask for children. Masks assist where users, such as very young children, are not able to seal their lips around the spacer mouthpiece. It can also help when children are experiencing co-ordination issues if they are distressed.
Q: What is different about the Allersearch silicon mask?
A: The Allersearch silicone mask is an excellent mask as it is sturdy and stiff over the face when in use. If a mask is sturdy and stiff, it will hold its shape over the child's face and not cause more distress for the child that is having an Asthma attack. The mask also provides good suction over the child's face reducing the chance of medication escaping out of the side.
Q: Can I store my MDI in the spacer?
A: Yes you can store your MDI in the Allersearch spacer, however you must ensure both the MDI and spacer are kept clean to minimise the build-up of bugs in the chamber.
Q: How do I clean my spacer and how often should I clean it?
A: The Compact Space Chamber Plus should be cleaned once a week but can be washed more often if needed. You can put the spacer in the dishwasher or, alternatively, clean it by hand. Remove the base by placing your thumb in the hole then pull and twist. Wash all parts in warm water with a mild liquid detergent. Shake out excess water and allow to air dry.
Q: Can the Allersearch spacer be used with all MDI's?
A: Yes, the base of the Allersearch spacer is made out of a soft malleable material and will accommodate all MDI's.
Q: What is unique about the cross-valve technology?
A: Cross valve technology improves one-way air flow to prevent medication from escaping and allows exhaled breath to be released outside of the chamber.
 Medscape. Use of Metered Dose Inhalers, Spacers and Nebulisers. Last updated: 9 Dec 2015. Available at https://emedicine.medscape.com/article/1413366-overview. Assessed on: 13 Jan 2018.
 National Asthma Counsel Australia. Using your medicines correctly. Available at: https://www.nationalasthma.org.au/understanding-asthma/using-your-medicines-correctly. Assessed on: 15 Jan 2018.
 Asthma Australia. Manage your asthma. Available at: https://www.asthmaaustralia.org.au/sa/about-asthma/manage-your-asthma/spacers. Assessed on: 17 May 2018.